Last updated: 08.04.2026
These Terms and Conditions (“Terms”) apply to your use of the website https://sarmientomoving.com (the “Site”) and the moving and related services (the “Services”) offered by Sarmiento Moving (“we”, “us”, or “our”). By accessing the Site or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Use of the Site
To use the Site and Services, you must be at least 18 years old and legally capable of entering into binding agreements.
You agree to submit accurate, current, and complete information when requesting quotes, placing bookings, or completing any forms on the Site. You are solely responsible for keeping your contact and account details secure and for all activity associated with them.
We reserve the right to deny service, revoke access, or cancel any booking at our discretion if we have reason to believe these Terms have been violated or the Site or Services have been misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Sarmiento Moving are based on the details you provide, including inventory scope, property access, distance, and any special requirements you disclose.
Estimates are not guaranteed and may be revised if actual move conditions differ from what was originally described. The final invoice will reflect the services that were actually performed.
Some bookings may require a deposit or payment authorization prior to the move. Full payment terms, cancellation conditions, and applicable policies will be outlined in your booking confirmation or a separate written agreement. Please review all documentation carefully and notify us promptly of any discrepancies or required changes.
3. Customer Responsibilities
By booking our Services, you agree to:
- Have your items properly packed and prepared for transport before the crew arrives, unless packing services are included in your confirmed booking.
- Provide clear, safe, and unobstructed access to all origin and destination locations, including parking areas, elevators, stairways, and any necessary building permits or approvals.
- Inform us in advance of any items that are fragile, high-value, oversized, or require specialized handling.
- Abide by all applicable laws, local regulations, and building rules that pertain to the move.
- Confirm that you own the goods being moved or hold full legal authority from the rightful owner to authorize their transportation.
4. Exclusions and Prohibited Items
We reserve the right to decline transportation of certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical substances
- Illegal items or materials prohibited under applicable law
- Perishable goods, live animals, or plants, unless explicitly agreed to in a separate written arrangement
If prohibited items are included in your shipment without our prior knowledge, you will bear full responsibility for any resulting damages, regulatory fines, or penalties incurred.
5. Payment Terms
Payment terms are detailed in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally required prior to the move, with the remaining balance due upon completion of the Services.
Additional charges may apply for services or conditions not covered in the original quote, including but not limited to extra labor, additional stops, extended wait times, long carries, stair carries, or changes to the confirmed inventory.
In the event that payment is not received when due, we may apply late fees and, to the extent permitted by law, withhold release of your goods until the outstanding balance is paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice periods and any applicable fees outlined in your estimate, booking confirmation, or our published cancellation policy.
Late-notice cancellations or last-minute changes may result in partial or full forfeiture of your deposit and additional charges to recover costs already incurred on your behalf.
In cases where we must cancel or postpone a move due to circumstances beyond our reasonable control — such as severe weather, unsafe site conditions, or equipment failure — we will notify you as promptly as possible and make every effort to arrange a suitable alternative date or solution.
7. Liability for Loss or Damage
Our liability for loss of or damage to your goods is limited in accordance with applicable law and any specific terms set out in your estimate or bill of lading.
You are required to inspect all items at the point of delivery and document any visible damage on the delivery paperwork before the crew departs. Claims for damage that was not visible at delivery must be submitted to us in writing within the timeframe specified in your documentation.
The extent of our liability may also depend on the valuation coverage option selected at booking. Enhanced protection plans may be available for an additional fee. We are not responsible for damage resulting from events outside our reasonable control, including natural disasters, extreme weather conditions, or pre-existing defects in your belongings.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be held liable for any indirect, incidental, consequential, special, or punitive damages, including loss of income, data, or business opportunity arising from your use of the Site or Services.
- Our total cumulative liability under these Terms or in connection with any specific Service shall not exceed the amount you actually paid to Sarmiento Moving for the move or service from which the claim arose.
Nothing in these Terms limits or excludes liability that cannot lawfully be excluded or restricted under applicable law.
9. Intellectual Property
All content published on https://sarmientomoving.com — including but not limited to text, images, graphics, logos, and software — is owned by Sarmiento Moving or its respective licensors and is protected under applicable intellectual property law. Reproduction, modification, distribution, or creation of derivative works from any part of the Site without our express written permission is strictly prohibited.
10. Privacy
Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://sarmientomoving.com, you confirm that you have reviewed and agree to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Sarmiento Moving primarily operates, without reference to conflict of laws principles.
In the event of a dispute arising from or related to these Terms or the Services, both parties agree to first attempt an informal resolution by contacting us at [email protected] or . If an informal resolution is not achieved, the matter shall be submitted exclusively to the state or federal courts in our primary operating jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms periodically to reflect changes in our practices, Services, or legal obligations. Revised Terms will be published on https://sarmientomoving.com with an updated “Last updated” date. Continued use of the Site or Services following the effective date of any changes constitutes your acceptance of the updated Terms.
13. Contact Information
For questions or concerns regarding these Terms, please reach out to us through any of the following:
Via the contact form on https://sarmientomoving.com
By email: [email protected]